Privacy Policy
KinSpeak lets families record or upload a loved one's voice and turn it into stories, letters, and recipes they can play back. This policy explains what we collect, how we use it, and the choices you have. We apply the same protections to every user, wherever they live.
Voice and biometric data
When you train a voice, we create a voiceprint: a digital model of how the person sounds, made from the recordings or audio file you provide. We treat the audio and the voiceprint as biometric data (sometimes called a biometric identifier), and we handle it under the strictest standard that applies, including the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, and the GDPR.
- Consent first. Before any voice audio is saved, you must confirm that you are the speaker, that you have the speaker's written permission, or that you are legally authorized to act for them (for example, as executor or next of kin of someone who has passed away). We keep a record of that consent, including the date and time, your account, the IP address and browser used, and the exact version of the wording you agreed to.
- Purpose. We use voice data only to create the audio you ask for in your account, such as stories, letters, and a short voice sample.
- No selling. We never sell, lease, or trade voice data, and we never use it to train general-purpose AI models or to identify people.
- Who processes it. Voice audio is stored in Cloudflare R2 cloud storage. Voice training and story narration run on RunPod GPU servers, which receive the voice's reference clip each time audio is generated. RunPod uses the clip only to make that piece of audio and deletes it when the job ends. Requests that wait in RunPod's queue expire after 15 minutes, and finished results are deleted within 30 minutes. RunPod's own technical logs (for example, job timings) are covered by RunPod's terms. Both providers act only on our instructions. We don't disclose voice data to anyone else unless the law requires it or you ask us to.
- Retention and destruction. Once a trained voice is ready, we delete the original recordings or uploaded file and keep one short clip made from them, which the trained voice needs to create new audio: about 12 seconds for recorded voices and up to 20 seconds for an uploaded file. Voices trained before October 7, 2026 keep the clip they were already using, which can be longer. If an invite is cancelled or expires, or its training fails, we delete its recordings. We keep the trained voice until you delete the voice or delete your account. When a voice is deleted, we permanently destroy its recordings, clip, trained-voice data, and voice sample. Stories narrated in that voice are deleted by default (you can choose to keep them). Deleting your account removes all of the above.
- Security. Voice data is encrypted in transit, kept in private storage, and accessible only to your account and to the systems that generate your audio. We protect it at least as carefully as other sensitive information.
Other information we collect
- Account details. Your email address and the name you give us.
- Content you create. Scripts, stories, letters, playlists, photos you attach to a voice, and messages you send to Nana or to support.
- Payments. Stripe processes payments. We receive purchase records, but we never see or store your full card number.
- Usage and device data. Basic logs (such as IP address, browser type, and timestamps) that keep the service working and secure, plus push-notification settings if you turn them on.
How we use information
We use your information to run KinSpeak, generate the content you request, process purchases, send the messages you've opted into, provide support, and keep the service secure. Story and script text may be sent to our AI text provider (xAI) to help write or shape a story. Voice audio is never sent to it.
Sharing
We share information only with the service providers named in this policy (Cloudflare, RunPod, xAI, Stripe, and our email and hosting providers), and only so they can do their part in running KinSpeak. We may also share it if the law requires us to, or to protect people from harm. Stories and playlists are private unless you choose to share them.
Your choices and rights
- Delete a voice at any time from My Voices. This is permanent and removes the voice data described above.
- Delete your account anytime in Settings, or ask for a copy of your data by emailing [email protected]. We respond within 30 days.
- You can also ask us to correct your information or stop processing it. Depending on where you live, you may have additional rights, and we honor these requests for everyone.
Children
KinSpeak accounts are for adults. Stories made in KinSpeak are often for children to listen to, but we do not allow training a voice from a recording of a minor, and we do not knowingly collect personal information from children.
Changes
If we change how we handle voice data, we'll update this page and ask for your consent again before using voice data in a new way.
Contact
KinSpeak.ai · [email protected]